Customer Account Manager
About the Role
Mobius Materials is seeking a Customer Account Manager to help our existing and new customers succeed and grown net revenue. Our marketplace helps electronics manufacturers buy and sell chips, reducing waste in the semiconductor industry. You will expand our buyer and seller engagement, optimize revenue growth, and maintain strong relationships with our customers.
You’ll be joining us in our office in Shockoe Bottom in Richmond, Virginia. We’re fully in-person 3 days per week, but are flexible about working from home or remotely as needed.
This is a full-time, salaried position. The salary range is $55- 65K plus 15% on target commission and equity, depending on experience.
Key Outcomes
- Achieve a net revenue expansion of 20% per quarter
- Achieve 20% buyer and seller overlap (by executing on upsell opportunities) by the end of the year
- Maintain a customer retention score of >80% (as determined by quarterly active customers)
- Maintain a CSAT score of 95% or higher
Who We’re Looking For
If the following sounds like you, this role could be a great fit:
- You have strong customer relationship management skills.
- You have experience in consultative selling and can identify upsell and cross-sell opportunities.
- You either have experience in the electronics industry or have the ability to quickly learn a technical product.
- You thrive in a startup environment—taking ownership, wearing multiple hats, and making an impact.
- You communicate effectively—face-to-face, on calls, and in writing.
- You are highly motivated by our mission and believe in championing circularity in the electronics industry.
Cultural Fit
At Mobius, we live by six core principles:
- It’s Our Trash – Own the outcomes.
- No Shenanigans – Act with integrity and transparency.
- Buy a Fire Extinguisher – Invent our own instruction manual and wing it if we need to.
- Customers’ Success is Our Success – Choose the option that will make our customers succeed and we will succeed.
- Champion Circularity – Reduce industrial waste.
- Keep Things Human – Don’t take ourselves too seriously!
About Mobius Materials
Mobius Materials is a fast-growing marketplace helping electronics manufacturers buy and sell chips safely, quickly, and at market prices. Forecasting the right number of chips to buy when manufacturing a hardware product is a hard problem. If you overbuy, you end up with excess inventory, and if you underbuy, you end up scrambling to find the parts you need. Mobius solves both of these problems by closing the loop: we help customers sell their excess components and quickly find stock when needed.
Besides helping our customers, we’re also helping the planet. The electronics industry throws away $15 billion of chips annually—most of the chips we sell would have otherwise gone into a landfill.
How to Apply
Please send your resume and an email introducing yourself to hiring+accountmanager@mobiusmaterials.com. If you have any questions about this role, please reach us there as well.